Privacy Policy

NYUMBALEDGER · Updated 10 October 2026

Who to contact

This notice explains how information is handled when you use NYUMBALEDGER at nyumbaledger.com. For privacy questions or requests, email kcserevision17@gmail.com.

Information processed

  • Account and portfolio records: account details and information supplied by landlords or authorised staff about properties, units, tenants, tenancies, rent, payments, arrears, expenses and maintenance.
  • Purchases and support: checkout email, M-Pesa phone number, payment references, order status and information you send when asking for help.
  • Technical information: login and security activity, server logs and information needed to operate and troubleshoot the website.

Why information is used

Information is used to provide account access and recordkeeping features, process and verify purchases, deliver download links, investigate payment or access problems, maintain security and backups, and meet applicable legal obligations. Only enter tenant information that you are authorised to hold and that is needed for your records.

Portfolio access and service providers

Portfolio access is controlled through landlord and assigned staff accounts and their permissions. Authorised administration and support access may be needed to operate the service or investigate a reported issue. Information may also be processed by providers used for hosting, backups, email delivery and payments, including Safaricom for M-Pesa. If you contact us through WhatsApp or Gmail, that service also processes the information you send under its own terms and privacy notice. Some providers may process information outside Kenya; contact us for information about the providers and processing relevant to your account.

Cookies, payment sessions and usage counts

The site uses browser storage and cookies for functions such as login and security. Toolkit checkout can keep a temporary order identifier and private session key in the same tab so checking can resume after refresh. Keep your device and download links private. The site’s first-party funnel counter records daily totals of selected page views and actions; the counter does not store submitted names, email addresses or phone numbers. Payment and security systems maintain separate operational records.

Retention and downloaded files

Records and backups may be retained for service operation, security, accounting, dispute resolution and applicable legal obligations. Retention depends on the type of record and why it is needed; contact us about a specific record or deletion request. Purchased toolkit files that you download and fill in on your own device remain under your control unless you choose to share them with us. A toolkit download link is available for 48 hours; that expiry is not a promise that all purchase records are deleted after 48 hours.

Your choices and rights

You may contact us to request access to your personal data, correction of inaccurate information, or deletion or objection to processing where applicable. We may need to verify your identity and authority before acting on a request, and some records may need to be retained to comply with law. For tenant information entered by a landlord, contact the landlord as well so the request can be addressed at its source.

You can also raise a complaint with Kenya’s Office of the Data Protection Commissioner. Read the ODPC’s information about data subject rights.

Sharing information safely

Never send your password, M-Pesa PIN or one-time codes. Redact unrelated tenant and payment details from support screenshots. Use Support & Contact to report an issue.