Refund Policy
NYUMBALEDGER · Effective 10 October 2026
No-refund policy
NYUMBALEDGER does not offer voluntary refunds for paid online subscriptions or downloaded digital toolkits. Please review the product description, price, file formats and device requirements before paying. This policy does not limit any cancellation, refund or other remedy required by applicable law.
Online subscriptions
Subscription payments are non-refundable, including for unused time, a change of mind or deciding that the workspace is not suitable after purchase, except where applicable law requires otherwise. Try the Free plan before upgrading. The Free plan supports up to 9 active tenants.
Digital toolkits
Building, landlord and estate toolkits are one-time purchases of downloadable files. Payments are non-refundable, including after download or for a change of mind, except where applicable law requires otherwise. Buying a toolkit does not activate an online subscription.
Missing downloads, incorrect charges and payment problems
If you were charged but cannot access the product, received the wrong files, or believe a charge is duplicated or incorrect, contact us so we can investigate and provide the appropriate resolution. Do not pay again while an earlier payment is unresolved. The no-refund rule does not remove remedies required by law.
Email kcserevision17@gmail.com with the product name, checkout email, payment date and M-Pesa transaction reference. Never send your M-Pesa PIN, password or one-time codes. Keep your receipt and payment confirmation.
Support & contact · Terms of use · Privacy policy
Rent Manager Windows licence refunds
Effective 18 October 2026. These conditions apply equally to KSh 4999 and USD 49 purchases and are separate from online subscription and toolkit policies.
Refunds and your legal rights
We do not offer voluntary change-of-mind refunds for new Rent Manager desktop purchases, including before activation. Any refund entitlement promised in the terms accepted for an earlier purchase remains valid. This does not limit refunds, cancellation rights or other remedies required by applicable law, including for faults or misdescription.
Duplicate or incorrect charges
Contact support with your order reference and payment confirmation. We will investigate and correct verified duplicate charges or billing errors.
Missing licence or activation failure
We will first investigate delivery and activation, resend the licence where appropriate, and help resolve the problem. You do not need to purchase again.
Unresolved product problems
Where we cannot supply a valid licence or resolve a material failure to provide advertised functionality on a supported Windows system, we will provide the remedy required by applicable law, which may include a refund.
Refund processing
Approved refunds will be initiated within 5 business days, normally through the original payment method and in the original transaction currency. Provider processing and exchange-rate differences may affect when and how the credit appears. No additional NyumbaLedger refund fee will be charged.
After refund
The refunded licence is cancelled and must no longer be used. Licence cancellation does not delete your rental records; retain your backups.
Requesting a refund
Email kcserevision17@gmail.com with the product name, purchase email, order reference, payment date and a brief explanation. Never send passwords, payment PINs, one-time codes or complete card details.
Nothing in these conditions excludes mandatory cancellation, refund, warranty or other consumer rights, including rights applicable to international customers.
Read the Rent Manager licence, activation and free verified device-transfer terms.